Nest.ai Makes Business Travel Automatic

FAQ

If you have any open questions please email us at letsgo@nestapart.com or tweet us @Nest.ai for a fast reply.

What is Nest.ai?: Nest.ai is modern spacious accommodation designed by frequent business travelers for business travelers.
How do I sign up?: Register with your company email and we will approve your request.
Can anyone use Nest.ai?: No. We are an exclusive members only service for verified frequent business travelers allowing us to offer gorgeous properties that are not available to random vacation travelers.
What will you do with my data?: Nothing except validate your identity and help you make bookings. We collect your name, email, company, and photo. We will never share your identity or personal information with others outside of your bookings. We will never use your data with out your explicit permission.
Why Nest.ai for your next trip?: Stay in properties designed for frequent business travelers; Curated and tested selection of consistently high standard properties; Corporate billing and expense system to accommodate your company bookings; Healthy ready to cook kitchen and pantry shopping service; Space to stretch, bring your family, or team; Productive workspace with fast wifi, and a comfortable productive desk; Rewards points for free stays; Automated check-in, check-out, identity verification; Automated locks and access; Scheduled global billing; Simple flexible cancellation process; Pay in $USD around the world
I have a question? Need assistance?: Email us at letsgo@nestapart.com 24x7 for a fast reply and a call back if needed. Providers can also be contacted directly when needed. We have included your providers direct telephone and email with your booking.
What type of properties can I find on Nest.ai?: We have only a few carefully selected options in each city, but they are all great. We keep the selection to a small proven group of providers we know you will love and provide a consistent awesome level of service.
Where do you operate ?: We aim to be truly global across all the major metros. Presently we are focused on London, NYC, and SF. More locations on the way!
What is a "Business Perfect" accommodation?: By "Business Perfect" we mean that it has been approved for Nest.ai and met our strict requirements and we have updated it with our core set of amenities and services. We look for properties that are beautiful, impeccably maintained, new where possible, centrally located, with modern climate controls, comfortable beds and furniture, working clean everything, fast Internet, and of course great value for what you are getting. In cities like NYC and London, seasoned travelers know that quality is all over the map and it can be really hard to find a place of high standard. Instead of risking it, find consistently awesome standards with Nest.ai.
What is your cancellation and refund policy?: Nest.ai has a consistent policy for most everything across all providers to make life a lot easier for everyone. Our refund policy is a no questions asked full refund up to 7 days before the booking is scheduled to start. After this we ask the providers to try to fill the property. If they are not able to they reserve the right to keep your paid funds. Refunds can be requested online in your reservations tab. Please where possible make sure to get things sorted before the 7 day deadline. Please note this is a substantially better policy than most corporate housing and accommodation services.
How do I access my accommodation?: An address and provider phone and email are given at the time of booking with instructions for access. In the properties where automated locks exist you can access the property with your phone. We will give instructions on how to do this with your booking. Providers are obligated to make sure you can access the property no matter what the time. Nest.ai uniquely guarantees that you can arrive at any time, so if you are flying around the world you can count on getting access to your accommodation after an exhausting flight.
What are the check-in and check-out times?: The Nest.ai standard is 12pm noon check-out and 3pm check-in. Many providers will allow for early check-in and late check-out if requested. Be sure to ask a day early for best results.
How is payment accepted?: Mastercard, Visa, Amex. For longer stays your company can also set up bank transfers.
Can I schedule billing for long stays?: Yes, we can schedule your billing. Monthly bill scheduling is available for any stay over 30 days. Look for the scheduled option during booking.
Can I use Nest.ai for our company bookings?: Yes, we have set up Nest.ai to make life easy for company bookings. Business travelers can book directly, or your travel department can book for them. You can also set up centralized payment, approval, and booking rules for your team. Write us for details.
What if the automated locks do not work?: We have yet to have a problem with our automated locks. They are as reliable as regular keys and far more secure and convenient. Keys are also available with the providers if needed. If by chance there is a problem contact us immediately at letsgo@nestapart.com and we will make sure you gain access promptly.
How do I change the dates of a booking?: For a booking that has yet to commence you need to cancel your present booking and book again with the new dates that you would like. Your provider can block these dates for you. For bookings in progress you need to work with your provider to cancel and re-book.